Privacy Policy

Who this policy covers

This Privacy Policy applies to Airtek Pros Air Conditioning & Heating Inc. (“AirtekPros,” “we,” “us”) and to this website. It describes how we handle information from website visitors and from people who contact us about air conditioning and heating service in our Southern California service area.

Information you give us

You may choose to share information with us when you call, text, email, message us on social media, or submit a service request. Depending on how you reach out, that information may include:

• Your name and the name of your household or business
• Phone number and email address
• Service address or the location of the equipment needing work
• Details about your system, the problem, and your service request or message
• Appointment history and notes related to work we perform or quote

Please share only what is needed for us to help you. We do not ask for sensitive information such as government ID numbers through this website.

Information that may be collected automatically

Like most websites, this site may automatically receive standard technical and usage data where those technologies are present, such as IP address, browser and device type, referring page, pages viewed, and general location inferred from an IP address. This data is used to keep the site working, secure, and easier to use.

How we use information

• Responding to service requests, questions, and quote inquiries
• Scheduling, confirming, and following up on appointments and completed work
• Operating, maintaining, and improving this website and our service content
• Protecting the site and our business against fraud, abuse, and security issues
• Measuring website performance through analytics, and advertising measurement, where such tools are actually in use
• Meeting legal, tax, licensing, insurance, and recordkeeping obligations

We do not sell personal information.

Phone numbers and text messages

If you provide a phone number, we may use it to contact you about your service request, appointment, or completed work. Where applicable, mobile phone numbers and any SMS or text-message consent are not sold or shared with third parties for their own marketing purposes. You can ask us to stop contacting you by text at any time.

Service providers and other recipients

We may share information with categories of service providers only as needed to run our business, for example website hosting and infrastructure providers, analytics providers where in use, communication and scheduling tools, payment or invoicing processors, and professional advisors such as accountants or attorneys. We may also disclose information where required by law, to respond to lawful requests, or to protect our rights, safety, or property. We do not authorize service providers to use your information for their own marketing.

Cookies and tracking technologies

This site may use cookies or similar technologies for basic functionality, security, and — where such tools are actually enabled — aggregate analytics. You can control or block cookies through your browser settings; some parts of the site may not work as intended if you do. Because there is no common industry standard for “Do Not Track” signals, this site may not respond to them; we do not track visitors across unaffiliated websites over time for our own advertising purposes.

California privacy rights, where applicable

Where applicable under California law, residents may have the right to request access to the categories and specific pieces of personal information we hold about them, to request correction or deletion, and not to be discriminated against for exercising those rights. Not every California privacy law applies to every business, and some requests may be limited by legal or recordkeeping obligations. We will respond to verifiable requests as required by applicable law. To make a request, contact us using the details below.

Data retention

We keep information only as long as reasonably necessary for the purposes described here — for example, to complete and support the work you requested, to maintain business and warranty-related records, and to comply with legal obligations — after which it may be deleted or archived.

Security

We take reasonable measures to protect the information we hold. No website or method of transmission is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.

Children’s privacy

This website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take reasonable steps to delete it.

Third-party links

Our site may link to third-party websites, such as review platforms or social media pages. We do not control those sites, and their privacy practices are their own. Please review their policies before providing information to them.

Changes to this policy

We may update this policy from time to time. The effective date at the top of this page reflects the most recent version. Continued use of the site after an update means you accept the revised policy.

Contact us

Questions about this policy, or a privacy request where applicable, can be directed to:

Airtek Pros Air Conditioning & Heating Inc.
9901 San Fernando Road #33, Pacoima, CA 91331
(747) 746-8042